Frequently asked questions
A few things you may be wondering.
Find answers to common questions about estate and property cleanouts, including walkthroughs, donations, disposal, cleaning, pricing and what to expect before getting started.
What happens during a walkthrough?
We review the rooms, contents, access and special handling needs. We take room photographs to support the scope and estimate, and discuss which items stay and which can be removed.
Do I need to decide what I am keeping beforehand?
Depends on how much of the process you’d like us to handle. Identify the items you wish to keep as early as possible. Essential customers also manage items they wish to sell or donate; Plus customers manage the items they wish to sell. With Concierge, we work with you on everything, including resale candidates. If you need help sorting first, ask about professional organizing.
Can you donate furniture and other household goods?
Absolutely! We’d love to give your items a second life. Acceptance depends on each organization’s requirements, condition, capacity and scheduling. We confirm alternatives for items that are not accepted.
Will you sell valuable items?
Concierge includes a practical review of resale opportunities and coordination with appropriate outside providers. We do not provide appraisals or guarantee sales, prices or proceeds.
Do you conduct estate sales or auctions?
No. When appropriate, we coordinate with third-party estate-sale companies, auction providers, consignment businesses or specialty buyers. Their availability and terms are confirmed as part of planning.
What happens to items that cannot be donated?
We consider appropriate recycling routes and coordinate disposal for the remaining agreed contents. Acceptance rules, material types, costs and logistics affect which routes are feasible.
Do you provide dumpsters?
We coordinate dumpster requirements when the project needs one. Container placement, access, scheduling and associated costs are addressed in the scope and estimate.
How long does a cleanout take?
Timing depends on the contents, property size, access, preparation and outside-provider availability. We plan around milestones rather than promise a fixed number of consecutive days.
Do you clean the property afterward?
Every tier includes a broom-clean finish. Professional cleaning is included with Concierge and available as an add-on to Essential and Plus. Specific cleaning tasks are confirmed in the written scope.
Is professional organizing included?
Professional organizing is separately priced as a standalone service or an add-on to any cleanout tier.
Can you handle paint, chemicals or other hazardous materials?
Tell us about these items before the walkthrough. Handling is limited by law, insurance and company policy. Specialist providers or eligible disposal routes may be needed; do not assume these items are included in standard removal.
Do you work with banks, attorneys and realtors?
Yes. We welcome professional referrals and authorized estate or property assignments. We confirm the responsible contact, access authority and agreed removal scope before work.
Does the property have to be going on the market?
No. We also help people downsize, declutter, transition to another living arrangement or organize the contents they retain while staying in the property.
What areas do you serve?
Our initial focus is Flower Mound, Lewisville, Highland Village, Denton County and nearby North DFW communities. Contact us about other DFW locations to confirm availability.
How is the price determined?
Pricing is project-based. Labor, contents volume, access, transportation, disposal and outside coordination all affect the estimate. A walkthrough helps us define the work clearly.
Your next step
Start with a walkthrough.
Move forward with a plan.
Tell us where the property is and what you need help with.